1. Introduction
Welcome to ck4com. This Privacy Policy ("Policy") applies to all users of the ck4com platform. We believe your personal data is your asset — and protecting that asset is our responsibility.
By using ck4com through our website, mobile app, or any other channel, you agree to this Privacy Policy. If you do not agree with any part of this policy, we recommend reading the relevant sections carefully before using our services and contacting our support team if you have any concerns.
This policy has been written in plain, clear language with Bangladeshi users in mind. No complex legal jargon — just a straightforward explanation of exactly what we do with your information.
Our Commitment: ck4com never sells your information to third parties. Your data is used solely to improve the quality of our services.
2. What Information We Collect
Ck4com collects two types of information from you — information you provide directly and information collected automatically.
A) Personal Information Provided Directly
Information you provide during registration and while using our services:
Full name
Email address
Mobile Number
Date of birth
Address
Payment Information
National ID Number
B) Automatically Collected Information
Automatically recorded while using the platform:
- IP address and device information (model, operating system)
- Browser type and language settings
- Login and Logout Times
- Gaming History & Betting Activity
- Records of deposit and withdrawal transactions
- Navigation Patterns on the Platform
C) Information for KYC Verification
To verify your identity, we may request a photo of your National ID, passport, or driving licence. All such documents are stored in fully encrypted form.
3. How We Collect Information
Ck4com collects information through the following methods:
| Source |
Description |
| Registration Form |
Information provided directly at account registration |
| Transactions |
Information received from payment gateways during deposits and withdrawals |
| Cookies & Trackers |
To understand browsing behavior and preferences |
| Support Chat |
When to Contact Customer Support |
| Mobile App |
Through device permissions while using the app |
4. How Your Information Is Used
Ck4com uses collected data solely for the following purposes:
- Account Management: To manage your registration, login, and profile.
- Identity Verification (KYC): To prevent fraud and meet legal obligations.
- Transaction Processing: To process deposits and withdrawals.
- Service Improvement: To analyse your usage and improve the platform experience.
- Personalised Offers: To show you bonuses and promotions relevant to your preferences.
- Customer Support: To address your questions and resolve any complaints.
- Security: To prevent account hacking, fraud, and unauthorized access.
- Legal Compliance: To respond to lawful requests from government authorities.
We do not share your information with advertisers or marketing companies Never sold।
5. Data Sharing & Disclosure Policy
Ck4com does not generally share your personal information with third parties. Disclosure may occur only in the limited circumstances outlined below:
Payment Processors
To process deposits and withdrawals, necessary information is shared with payment gateways such as Mobile Pay, Nagad, Rocket, or bank providers. These third parties may use this information solely to complete the transaction.
Legal Obligation
We may be required to disclose information under applicable Bangladesh law or by order of a government authority. In such cases, we will make every effort to notify you in advance, unless prohibited by law.
Technology Service Providers
Selected technology partners involved in cloud storage, security scanning, or platform maintenance may have limited access. These partners operate under strict confidentiality agreements.
We ensure a data protection agreement is in place for every instance of third-party data sharing.
6. Cookie Policy
The ck4com platform uses cookies to enhance your experience. Cookies are small text files stored in your browser or on your device.
Types of Cookies We Use
- Essential Cookies: Login sessions and security tokens — the platform cannot function without them.
- Preference Cookies: To remember your language, theme, and personal settings.
- Analytics Cookies: To identify which pages are visited most — all data is fully anonymised.
- Functional Cookies: To keep live chat and interactive features running.
Cookie Controls
You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
7. Data Security Measures
Ck4com uses industry-standard technology and processes to protect your personal information:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Database Encryption: Stored data is kept in encrypted format.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: To protect against cyber attacks.
- Regular Security Testing: Audited by independent security experts.
- Restricted Access: Only authorised personnel can access data on a need-to-know basis.
Keeping your account password confidential is your responsibility. Do not share your password with anyone.
8. Your Rights
As a ck4com user, you have the following rights over your personal data:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to correct inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain conditions.
- Right to Restrict Processing: The right to request that we limit how your data is processed in certain circumstances.
- Right to Object: The right to opt out of marketing communications.
- Data Portability: The right to receive a copy of your own data.
To exercise these rights support@ck4com.clickEmail us at and we will respond within 30 business days.
9. Data Retention Period
Ck4com retains different categories of data for different periods:
| Data Type | Retention Period |
|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Gaming History | 3 Years |
| Support Chat | 2 Years |
| Log Files | 90 Days |
Once the retention period ends, data is securely deleted or anonymised.
10. Minor Protection
Ck4com strictly prohibits account registration and data collection for anyone under the age of 18. We never knowingly collect or retain information from minors.
If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
11. Changes to Privacy Policy
Ck4com may update this Privacy Policy from time to time. In the event of changes:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will be notified at your registered email address in the event of any significant changes.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.